old account will not accept old password and username

[DeborahJ916]

when i go to put my old username and password to transfer my old info it says the password or username is wrong and I need the old info.

[CindyOp]

Hi @DeborahJ916 

Thank you for contacting the PowerSchool Community.

Should you require help linking your accounts, you can refer to this instructional video: "Linking An Old Applicant Account To The New Candidate Login."

If you encounter further difficulties accessing your Applicant Tracking account post-linking, kindly contact PowerSchool Support for assistance. They will gladly help you resolve any issues.