cant get in to submit an application keep getting message

[TonyaMcIntye]

The e-mail address does not match an existing user. Please check your e-mail address and try again. If you still need assistance, please click here to access our external support site.

[CindyOp]

Hi @TonyaMcIntye 

I am sorry to hear you are having an issue with your email address not matching an existing user.

Is it possible you used a different email address when you created your account?

This article's Option 3 will guide you through troubleshooting an email address that does not match an existing user.

[Nkklyons]

I'm having the exact same issue. I've tried resetting my password, clearing out my cache, and then logging in again. Nothing is working.