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Trying to reset password but saying email not found

MarteikaKC
New Member

Trying to reset password but saying email not found

The site is not taking my email to be reset. Its saying its not registered. How can I make another account or access my account again. 

2 Replies
JyotishkaB
Community Support Expert
Community Support Expert

Hi @MarteikaKC

 

A valid email address is required to create your applicant account. You can refer to this article:  How-Do-I-Recover-My-Username-and-or-Password to recover your account. You would need to navigate to Job listings> I forgot my username or password> enter the current email and submit. You would first want to verify if you are using the correct email address associated with your account and check your spam folders also to see if the recovery link was sent. 

 

If you still don't recover your email address, I recommend you work with the PowerSchool Support team through a case and have them assist you with the recovery of your account. You can reach out to them by clicking on this link.

 

 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

JyotishkaB
Community Support Expert
Community Support Expert

Hi @MarteikaKC

 

A valid email address is required to create your applicant account. You can refer to this article:  How-Do-I-Recover-My-Username-and-or-Password to recover your account. You would need to navigate to Job listings> I forgot my username or password> enter the current email and submit. You would first want to verify if you are using the correct email address associated with your account and check your spam folders also to see if the recovery link was sent. 

 

If you still don't recover your email address, I recommend you work with the PowerSchool Support team through a case and have them assist you with the recovery of your account. You can reach out to them by clicking on this link.

 

 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!