School Spring login issues

sspangler1330
New Member

School Spring login issues

It appears that the issues from yesterday has not actually been resolved.

Error message when attempting to sign in with my given temporary password.
4 Replies
BishalG
Community Support Expert
Community Support Expert

Hi,

I am happy to assist you, can you please help me with the error message that you are receiving when trying to log in to the SchoolSpring portal?



Bishal G.
PowerSchool Community Support Expert
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BR-97
New Member

My username is not recognized therefore I can not retrieve my password.

BR-97
New Member

I cannot retrieve my password because school spring does not recognize my user name???

BishalG
Community Support Expert
Community Support Expert

Hi @BR-97,

 

Would you please confirm if you are trying to access the Applicant side or Admin side of the portal?



Bishal G.
PowerSchool Community Support Expert
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If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!