Hi @BChirinos
This is a message and not an actual error. Since the reference email field is a built-in Reference request context field this message is hardcoded and cannot be changed.
This error generally occurs if references have submitted a reference check already. Thus, in case it is reactivated to change the reference information, the database won't allow a change in the email address as the email field is non-editable. The workaround would be to remove the entire entry and add a new reference instead of editing one.
However, if you are creating a new one, sometimes it can be caused by an invalid format for the Reference contact number or syntax error, or incorrect domain name of the email address. Please verify them.
If you still face the same issue, it could be a bigger issue with the setup which the PowerSchool Support will have to look into. In that case, you can reach out to them by clicking this link.
Jyotishka B.
Community Moderator
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