Hi @tutino
Some districts have a Reference Check Survey form sent out to the references to upload their letters.
If references are not receiving an email, I recommend first ensuring the email addresses of the references are entered correctly. They should also check their spam/junk folder to be sure. Another reason for them not receiving the reference request can be that the email is getting blocked by the firewall set up by their organization on their email accounts.
If it's not the above, we would recommend reaching out to the institution's HR department to request sending the reference letter requests again.
Jyotishka B.
Community Moderator
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