Password resets

jshurkin
Journeyman

Password resets

Why do keep on getting this message when I try and rest my password?

 

"This password reset link has been deactivated"

2 Replies
Reshma
Community Support Expert
Community Support Expert

Hi @jshurkin,

 

Thank you for posting in PowerSchool Community.

 

To assist you further, would you please confirm the product name where you were trying to reset your password?



Reshma
PowerSchool Community Support Expert

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rcgarcia
Trainee

Hi, I had this same problem and it turned out that it was because I have a password manager program that auto-fills in the password. That was messing up what was going on. What I did to fix it was open a different browser that does not have that auto-fill function set up. then I clicked the "forgot password" thing, filled in my email and it sent me the email. Then when I clicked on the link in that email, the link worked.