Link to reset password deactivated

jlburnsie
New Member

Link to reset password deactivated

I need to apply for a job however the link to reset states the link to re-set has been deactivated. Please help!
1 Reply
MuskanS
Community Support Expert
Community Support Expert

Hi! @jlburnsie,

 

The error about the deactivated link is due to your district IT blocking the link to go through.  It is very common to have external emails scanned for links and the protection software to access the links to check for safety.  I recommend reaching out to the IT  who should be able to 'white list' emails from the PowerSchool domain.  This would allow external emails to still have the one-time reset link available.  We have a similar thread in the community, I recommend reviewing the thread by clicking here.


Muskan Sehar

PowerSchool Community Moderator


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