Link to External Calendar in "Professional Learning and Perform Enterprise" Not Working

[monacoj]

I've tried linking my calendar to both my Microsoft and Google Calendar with the same results, when I put in my username and password that I used to sign into the app, I get the following message:

"Error

Please take another look at these issues:

The login credentials you entered do not match the data in our system. Please verify your login information and try again."

What do I need to do to fix this error?

[MuskanS]

Hi @monacoj 

Some of the common reasons that trigger this error message are as follows:

• The District's LDAP Server might be down.
• An expired LDAP certificate might have been loaded during the release.
  

To correct the issue, I recommend reaching out to the Designated Support Contacts within the district who should be able to create a case on your behalf and our support team should be able to correct this issue.