How to I transfer data


How to I transfer data

I am trying to get my info from school spring old site / set up to your new current set up I can’t get in  or log in to that section to get it done please help

2 Replies
New Member

I couldn't do this either. Lost all data.Can't find a way to access data. 

Community Support Expert
Community Support Expert

Hi @sllchisholm13 , @natucare 


Would you please confirm if you are receiving any error messages while trying to log in to your account? If yes, please share a screenshot of the same. 

Also, this is a new SchoolSpring site and accounts need to be created.  Once you create your account, you will have the ability to link to a previous account. The reset option you are attempting to use may be on the new site. 

Please follow the below steps to log in to your account:
1. Navigate to SchoolSpring:

2. Choose Sign Up

3. Enter your email 

4. Enter a new password 

5. Verify your email using the email sent during the registration process

6. Select Transfer data

7. Enter your old account credentials


This article should guide you through these steps.


Note:  You would need to get a temporary password for the old account by resetting the password.


If this does not work, I suggest submitting a service request in the following link.


Jyotishka B.
Community Moderator

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