Documents missing in new school spring portal

[kad265]

Hello, I just transferred my documents from the old school spring to the new Power School/School Spring and I am missing the following:

1) my cover letter

2) all of my reference letters with the exception of one (JW)

Can you please let me know what I need to do to access these very important documents?  Thank you, 

[stephenkohnle53]

I suggest checking applications you have submitted in the past under submitted applications for a copy of these documents. If that does not work or you need assistance getting the documents using that method using the following link to either create a support case or chat directly with an agent. Unfortunately, both methods may take some time as from what I gather schoolspring is overwhelmed right now with the transfer. Also once you do retrieve the documents I suggest making a backup copy on google docs in case this happens again.