Hi @Kim16
You would first need to verify if you are using the correct email address associated with your account and check your spam folders also to see if the recovery link was sent. This is a common issue if you use a different email address now than when you first created an Applicant account. A valid email address is required to create your applicant account.
You can refer to this article: How-Do-I-Recover-My-Username-and-or-Password to recover your account. You would need to navigate to Job listings> I forgot my username or password> enter the current email and submit.
If you still don't recover your email address, I recommend you work with the PowerSchool Support team through a case and have them assist you with the recovery of your account. You can reach out to them by clicking on this link.
Jyotishka B.
Community Moderator
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