Password Reset Link Deactivated

Summary

 

 

We are currently experiencing a known issue that is causing password reset links for applicants to deactivate before they can be used. Our development team is actively working toward a resolution.

 

Reproduction Steps

 

  1. Applicant requests a password reset from the log in page
  2. The email is received, but when the applicant clicks on the link to reset their password, they receive an error stating that the password reset link is deactivated.

 

Workaround

 

Instead of clicking directly on the password reset link, applicants can right-click on the link, then copy and paste it into a new tab. This will allow them to reset their password.

 

 

Please comment directly on this article to request clarification on the content or provide a workaround or troubleshooting steps not listed in the article. If you have a question or are experiencing any issues around this topic, please post in the appropriate product-specific forum for assistance.

Summary

 

 

We are currently experiencing a known issue that is causing password reset links for applicants to deactivate before they can be used. Our development team is actively working toward a resolution.

 

Reproduction Steps

 

  1. Applicant requests a password reset from the log in page
  2. The email is received, but when the applicant clicks on the link to reset their password, they receive an error stating that the password reset link is deactivated.

 

Workaround

 

Instead of clicking directly on the password reset link, applicants can right-click on the link, then copy and paste it into a new tab. This will allow them to reset their password.

 

 

Please comment directly on this article to request clarification on the content or provide a workaround or troubleshooting steps not listed in the article. If you have a question or are experiencing any issues around this topic, please post in the appropriate product-specific forum for assistance.

Summary

 

 

We are currently experiencing a known issue that is causing password reset links for applicants to deactivate before they can be used. Our development team is actively working toward a resolution.

 

Reproduction Steps

 

  1. Applicant requests a password reset from the log in page
  2. The email is received, but when the applicant clicks on the link to reset their password, they receive an error stating that the password reset link is deactivated.

 

Workaround

 

Instead of clicking directly on the password reset link, applicants can right-click on the link, then copy and paste it into a new tab. This will allow them to reset their password.

 

 

Please comment directly on this article to request clarification on the content or provide a workaround or troubleshooting steps not listed in the article. If you have a question or are experiencing any issues around this topic, please post in the appropriate product-specific forum for assistance.

Version history
Last update:
‎03-28-2023 10:36 AM
Updated by:
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