Troubleshoot: Account Locked due to Excessive Login Attempts

Summary

In order to safeguard PermissionClick from spamming attacks, we are introducing user account locking due to excessive failed login attempts.  

 

Solution

Step 1: Attempt to Login

Enter your username and password on the login page and click on the “Login” button.

 

Step 2: Failed Login Attempt

If the login attempt fails, a prompt will appear notifying you of the failed attempt and that account may be locked after 5 failed attempts.

Screenshot of failed login attemptScreenshot of failed login attempt

 

 

Step 3: Repeated Failed Attempts

If you enter incorrect login details 5 times within a 15-minute timeframe, your account will be locked for 60 minutes. A prompt will appear stating, “Your account has been locked due to excessive failed login attempts. Please re-try to login with correct credentials after 60 minutes.”

Screenshot of attempting resetScreenshot of attempting reset

 

 

 

Step 4: Account Lock

During the lock period, you won’t be able to login even with the correct credentials. The login attempts will refresh after 60 minutes.

 

Step 5: Password Reset

If your account is locked, you’ll have the option to reset your password. Click on the “Reset Password” option in the account lock prompt.

Follow the instructions sent to your registered email to reset your password.

 

Step 6: Login with New Password

Once the password is reset, the 60-minute lock period will be removed. You can now login using your new password.

 

 

 

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Summary

In order to safeguard PermissionClick from spamming attacks, we are introducing user account locking due to excessive failed login attempts.  

 

Solution

Step 1: Attempt to Login

Enter your username and password on the login page and click on the “Login” button.

 

Step 2: Failed Login Attempt

If the login attempt fails, a prompt will appear notifying you of the failed attempt and that account may be locked after 5 failed attempts.

Screenshot of failed login attemptScreenshot of failed login attempt

 

 

Step 3: Repeated Failed Attempts

If you enter incorrect login details 5 times within a 15-minute timeframe, your account will be locked for 60 minutes. A prompt will appear stating, “Your account has been locked due to excessive failed login attempts. Please re-try to login with correct credentials after 60 minutes.”

Screenshot of attempting resetScreenshot of attempting reset

 

 

 

Step 4: Account Lock

During the lock period, you won’t be able to login even with the correct credentials. The login attempts will refresh after 60 minutes.

 

Step 5: Password Reset

If your account is locked, you’ll have the option to reset your password. Click on the “Reset Password” option in the account lock prompt.

Follow the instructions sent to your registered email to reset your password.

 

Step 6: Login with New Password

Once the password is reset, the 60-minute lock period will be removed. You can now login using your new password.

 

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.

Summary

In order to safeguard PermissionClick from spamming attacks, we are introducing user account locking due to excessive failed login attempts.  

 

Solution

Step 1: Attempt to Login

Enter your username and password on the login page and click on the “Login” button.

 

Step 2: Failed Login Attempt

If the login attempt fails, a prompt will appear notifying you of the failed attempt and that account may be locked after 5 failed attempts.

Screenshot of failed login attemptScreenshot of failed login attempt

 

 

Step 3: Repeated Failed Attempts

If you enter incorrect login details 5 times within a 15-minute timeframe, your account will be locked for 60 minutes. A prompt will appear stating, “Your account has been locked due to excessive failed login attempts. Please re-try to login with correct credentials after 60 minutes.”

Screenshot of attempting resetScreenshot of attempting reset

 

 

 

Step 4: Account Lock

During the lock period, you won’t be able to login even with the correct credentials. The login attempts will refresh after 60 minutes.

 

Step 5: Password Reset

If your account is locked, you’ll have the option to reset your password. Click on the “Reset Password” option in the account lock prompt.

Follow the instructions sent to your registered email to reset your password.

 

Step 6: Login with New Password

Once the password is reset, the 60-minute lock period will be removed. You can now login using your new password.

 

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.
Version history
Last update:
‎06-10-2024 10:03 AM
Updated by:
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