Stripe set up requirements

[ScottCarleton]

We are a School Division in Winnipeg Manitoba.  Stripe has a few of a schools on hold asking us to provide documentation to confirm our status as a legal corporation. W e aren't a legal corporation (in Manitoba we exist by virtue of an act of legislation, literally a law) and do not have access to any of the documents they are requesting as proof.  

Has anyone else experienced this?  This has been an ongoing saga for over a month and I don't feel any closer to resolution.  Stripe's legal department doesn't seem to understand.  Very frustrating. 

[KritiS]

Hi @ScottCarleton 

We see that you have been working with our PowerSchool Support Team and recommend you continue working via your existing ticket to receive the latest updates.

We also encourage other members of the Community to share their insights on this topic. 

[ScottCarleton]

3 months after I post a significant issue on your case portal, I've received no help at all. 

I'm beyond frustrated with your customer service.  

[CindyOp]

Hi @ScottCarleton 

Thank you for reaching out to the PowerSchool Community about your case regarding the Stripe setup.

Please see your past cases in the Case portal. In the case portal, you will have access to prior communications with the support engineer regarding the case. If a case has been closed for over ten days, you must create a new case with the details, which you can copy and paste from your closed case. 

If you need further assistance, please let me know.

[ScottCarleton]

My issue is not resolved. 

[CindyOp]

Hi @ScottCarleton 

You are correct, I do see your most recent case as being open.