How-To: Restart Response

[#1]

Summary

If you need a parent or guardian to submit a new response to one of your forms they’ve already responded to, you can reset their submission and re-invite them to fill out the form.

Solution

Note: 

• The original order will remain intact if the response includes a purchase and will not be refunded/cancelled.

To restart a response

1. Open the form that contains the response you’d like to restart.
2. Once in the Form Manager, select the Response to Restart.
   
   
   
   
3. In the response detail window, click on the Restart Response button.
   
   
   
   
4. A confirmation window will open for you to confirm that you want to restart the response. Check off the box that you understand the confirmation and click the “Yes - Restart” button.
   
   
   
5. The email address on-file will then receive a new invitation email to respond to the form again.

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[#2]

Summary

If you need a parent or guardian to submit a new response to one of your forms they’ve already responded to, you can reset their submission and re-invite them to fill out the form.

Solution

Note: 

• The original order will remain intact if the response includes a purchase and will not be refunded/cancelled.

To restart a response

1. Open the form that contains the response you’d like to restart.
2. Once in the Form Manager, select the Response to Restart.
   
   
   
   
3. In the response detail window, click on the Restart Response button.
   
   
   
   
4. A confirmation window will open for you to confirm that you want to restart the response. Check off the box that you understand the confirmation and click the “Yes - Restart” button.
   
   
   
5. The email address on-file will then receive a new invitation email to respond to the form again.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

If you need a parent or guardian to submit a new response to one of your forms they’ve already responded to, you can reset their submission and re-invite them to fill out the form.

Solution

Note: 

• The original order will remain intact if the response includes a purchase and will not be refunded/cancelled.

To restart a response

1. Open the form that contains the response you’d like to restart.
2. Once in the Form Manager, select the Response to Restart.
   
   
   
   
3. In the response detail window, click on the Restart Response button.
   
   
   
   
4. A confirmation window will open for you to confirm that you want to restart the response. Check off the box that you understand the confirmation and click the “Yes - Restart” button.
   
   
   
5. The email address on-file will then receive a new invitation email to respond to the form again.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.