Good afternoon,
There seems to be a discrepancy on a refund Order . Though there was a maximum ticket quantity of 2, they only have one child at Ecole Viscount Alexander but managed to pay for class fees twice with a total of $136.00.
I was able to do a refund of one of those tickets as you will see in image attached. is showing that it is still paid. However, on the Deposit report it shows that there was a refund of $68.00 twice.
This clearly seems to be a Permission Click issue and not an error on my part. That other $68.00 should be redeposited into our account should this have been refunded twice. It would be greatly appreciated if this could be looked into as soon as possible.
Should you require any further information,
Thank you for your immediate attention in regard to this matter.
Kind regards,
Tracey
