Ensure that each element of the minimum system requirements has been met or exceeded.
Disable the screen saver.
Disable all energy settings that might render the server unresponsive.
Set the resolution of the server to 1024x768.
Ensure that the server's time and time zone are accurate.
In the event you will not be performing the installation yourself, turn off and disable all web server services such as IIS and Apache. These services may be re-enabled immediately following the remote deployment of the application.
Windows 2008 R2 Settings
Install Service Pack 1 or greater. More information can be found atMicrosoft.com.
Disable the Windows Firewall Profiles.
Disable hyper threading. To turn off Hyper threading:
Reboot the server.
At the start up, click the special key to allow access to the BIOS setup mode.
Under Advanced Setup, find theProcessor Hyper-Threading or Processorfeature.
Disable hyper threading.
Save and exit. Server will reboot upon exit. Contact your server's manufacturer should you require further information or assistance.
2. Remote Access to Your Server
When working with PowerSchool Services to check Minimum System Requirements and/or install PowerSchool, it may be necessary for the Services representative to remotely access your PowerSchool server or another computer. A PowerSchool Services representative will remotely deploy and/or administer assistance to your use of PowerSchool with the use of Bomgar remote access software.
There is no software installation required on your server/computer prior to your session with PowerSchool Services, however, upon determining that remote control of your PowerSchool server or another computer is necessary, the Services representative will provide you with instructions on connecting to Bomgar via a browser or via email.
You must have physical or remote access to the PowerSchool server to establish the Bomgar remote support session.