There are no errors, yet the ‘submit’ button still won’t light up!

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Mamathemoon
Journeyman

There are no errors, yet the ‘submit’ button still won’t light up!

Like many, many other parents, I am having trouble submitting my returning student form. 

 

“YOU HAVE NOT COMPLETED ALL REQUIRED FIELDS AND MET ALL FORMAT REQUIREMENTS.  IN ORDER TO PROCEED, YOU MUST:

Review your form below, click on each field marked "Required" or "Invalid Format", and complete or correct your information.”

 

I have check, rechecked, and re-rechecked the form. Nothing is missing. Nothing is formatted wrong. Absolutely nothing. 

 

I came to to the forum for help and saw that this is a problem for many other parents. The advice that had been given numerous times by @PS_AM1  (moderator) is “review the priority of the contacts you listed on the registration forms.” Unfortunately, *there is no place that lists priority*

 

With so many parents in so many different school districts experiencing the same issue, this is clearly a problem on PowerSchool’s side of things, NOT user error by parents. 

14 Replies
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Mamathemoon
Journeyman

Re: There are no errors, yet the ‘submit’ button still won’t light up!

If it matters, I’m accessing the form in the Safari browser of an iPad. Browser and iOS are updated.

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PS_AM1
Veteran

Re: There are no errors, yet the ‘submit’ button still won’t light up!

@Mamathemoon,

 

For the best result, we recommend using a computer with Google Chrome or Mozilla Firefox internet browsers.  

 

I hope this information helps!



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Mamathemoon
Journeyman

Re: There are no errors, yet the ‘submit’ button still won’t light up!

Are you saying PowerSchool made a program that does not work on phones or tablets? Considering how many people have smartphones as their only access to the internet, it would be shocking if PowerSchool chose to block mobile devices from using the forms. 

 

I have tried the form in 3 different browsers (Safari, Chrome, and Firefox) on both my iPad and my iPhone. I do not have access to a computer. My son’s school wants these forms filled out electronically. I filled them out successfully last year. Any suggestions? 

 

 

 

 

 

 

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PS_AM1
Veteran

Re: There are no errors, yet the ‘submit’ button still won’t light up!

@Mamathemoon,

 

No, what I am saying we recommend using a computer and Google Chrome or Mozilla Firefox internet browsers.  

 

 



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Jlthompson4
Padawan

Re: There are no errors, yet the ‘submit’ button still won’t light up!

Thank you for your post. I have been experiencing the same thing and it is very frustrating. I checked, rechecked and checked again for errors and there are none. Any help would be appreciated.

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Jlthompson4
Padawan

Re: There are no errors, yet the ‘submit’ button still won’t light up!

I am using Chrome browser and have checked the email for the second parent email. Everything is complete.

 

 

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PS_AM1
Veteran

Re: There are no errors, yet the ‘submit’ button still won’t light up!

Hi @Jlthompson4,

 

Thank you for posting in the Community!  It appears parent 2 has required fields that are not completed.  Such as, if parent 2 lives with the student and does parent 2 receive mail at the address.  Once those fields are completed you should be able to submit the enrollment forms.  I hope this information helps.

 

If you have any other questions, please let me know and I will be happy to help!

 



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Jlthompson4
Padawan

Re: There are no errors, yet the ‘submit’ button still won’t light up!

All of these fields are answered. I still can't submit. I have now been trying to reregister my two sons for over 3 hours now. 

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PS_AM1
Veteran

Re: There are no errors, yet the ‘submit’ button still won’t light up!

Hi @Jlthompson4,

 

Since you are still experiencing issues, I recommend contacting our Support Team via Live Assist for additional assistance: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat.  



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!