Issue
If you have entered your snapcode and received the error message “It appears that the snapcode has been associated with a different family account”, this means that the snapcode that you have entered is already linked to a different Infosnap account. This may be because the snapcode you were given was not correct, the snapcode had already been entered into a different account than the one you are currently logging into, or it may have been associated with another account by the school district.
If you receive this message, we recommend that you contact your school district’s Registration department directly for assistance. However, there are a few steps you can take to access the form before contacting your school.
Resolution steps
- Try logging into any other Infosnap accounts you may have created in the past. The snapcode may already be associated with one of your accounts.
- Make sure that you have entered the snapcode for the correct school year, form, and student. Entering past snapcodes may cause this error message to appear.
Still Not Working?
If these steps do not help you access the form, contact your school district’s Enrollment section for further assistance.
For additional support, please contact us via Support Case Chat.
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