Summary
Sometimes there may be a mismatch between what was promised during the sales process and what is delivered during implementation. This article explains who to contact to resolve such issues.
Question
If there's a mismatch between the sales expectations and the actual product implementation, who should we contact to resolve this issue?
Answer
If you notice a gap between sales expectations and the actual implementation follow these steps:
- Contact your Project Manager. They can help identify and address any discrepancies. Technical Contacts can view your assigned Project Manager, by logging into the PowerSchool Community, navigating to the Customer Connect tab, and selecting Services.
- If further support is needed, reach out to the PowerSchool Customer Success team for additional assistance using the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
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