Mentioning Content and Users in Posts

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The Mentions feature enables you to easily reference other community members or community posts in the body of a message.

 

Using Mentions

When creating a post, you can use the "@" symbol to trigger the feature which will display suggestions in a drop-down based on the activity on the thread.  As you type a member's username or the title of a community post, it will display relevant suggestions with user mentions appearing at the top of the search pop-up, followed by matching content, separated by conversation style.

Example of Username Mention:

Mentions Username.PNG

 

Example of Content Mention:

 

Mentions - Content.PNG

 

Content mention displays an icon before the content suggestion that helps indicate the type of content being mentioned (forum, blog, knowledge base article, etc.). 


The icons used for each content mention type is as follows:

 

 

Content Mentions.png

 

 

 

Mentions Notification Settings

By default, a Community member is notified when the member is mentioned in a post.  A member can change the notification setting for mentions in the Subscriptions and Notifications settings within their profile.   The Subscriptions and Notifications article should guide users through the process of changing their notifications settings.


Mentions Notification.PNG