Problem
If you are attempting to use the PowerSchool Mobile App and are receiving an error that reads “Problem Syncing”, this means that there was a problem syncing your mobile device with your school district’s information system. There are several potential causes for this error:
- There may be a system error when pulling in data.
- The district has temporarily paused sending out new data, usually for maintenance.
- The district has not yet sent new data. This occurs frequently during the change of terms.
If you are experiencing this issue, we would suggest reaching out to your school district for further assistance. However, there are a few steps you can take before contacting your school.
Step-By-Step Solution 1
- Log out of the app
- Log back into the app
- If this does not resolve the issue continue to solution 2
Step-By-Step Solution 2
- Uninstall the app and then restart your phone.
- Re-install the app by downloading the app from the App Store/Google Play Store.
- Once the app is installed open the app and it should land in the page which asks for the District Code.
- Do not enter the District Code, rather click on the link “Where is my district code?” below the District Code.
- On the page that comes up tap “Enter Server Address” and then enter the URL in the box on the next page and hit submit. (Note: The URL is the link to the Parent Portal.)
- In the next step, you will need to enter your login credentials and this should load the data.
If the above steps do not resolve the issue, contact your school district directly to inform them of the issue.
Additional Support
For additional troubleshooting support, please contact PowerSchool Mobile App support at mobile.support@powerschool.com.
