Troubleshoot: Recommender is Not Receiving Requests

[#1]

Issue

There are several causes that may affect your recommender’s ability to receive your recommendation requests. The email address you entered when submitting the request could be misspelled, or the recommender’s email address may block emails from SchoolRecs for whatever reason.

If you have submitted a recommendation request through SchoolRecs, but the recommender has not received the request email, please follow the steps below.

Resolution steps

1. You may navigate back to the same link used to submit the form and should be able to see the submitted application along with next steps. Click on the link to the school district's SchoolRecs portal.
2. If asked to login, use the existing account that was created/used to submit the student's application.
   Note: Ensure you are using the same account so that the recommendation can be linked back to the student's application.
3. Identify the recommendation that you would like to review.
4. Ensure that the recommendation request was sent to the correct email address.
5. Ask the recommender to check his or her junk/spam folder.
6. If the recommender is still not receiving the requests, try sending the request to a different email address if possible.

Important: Be sure to contact your recommender and tell them to be expecting an invitation email from the following email address: noreply@schoolrecs.com. Let them know to look for this email, and open it so they can respond to your invitation. 

Still Not Working?

If the recommender is still unable to receive the recommendation request, contact your school district’s Enrollment section for further assistance.

For additional support from PowerSchool, please launch a chat session (Mon-Fri 5 AM to 5 PM PST) or create a support case through Support Case Chat.

Alternatively, you may also call our phone support helpline - 866.752.6850 (Mon-Fri 5 AM to 5 PM PST)

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
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[#2]

Issue

There are several causes that may affect your recommender’s ability to receive your recommendation requests. The email address you entered when submitting the request could be misspelled, or the recommender’s email address may block emails from SchoolRecs for whatever reason.

If you have submitted a recommendation request through SchoolRecs, but the recommender has not received the request email, please follow the steps below.

Resolution steps

1. You may navigate back to the same link used to submit the form and should be able to see the submitted application along with next steps. Click on the link to the school district's SchoolRecs portal.
2. If asked to login, use the existing account that was created/used to submit the student's application.
   Note: Ensure you are using the same account so that the recommendation can be linked back to the student's application.
3. Identify the recommendation that you would like to review.
4. Ensure that the recommendation request was sent to the correct email address.
5. Ask the recommender to check his or her junk/spam folder.
6. If the recommender is still not receiving the requests, try sending the request to a different email address if possible.

Important: Be sure to contact your recommender and tell them to be expecting an invitation email from the following email address: noreply@schoolrecs.com. Let them know to look for this email, and open it so they can respond to your invitation. 

Still Not Working?

If the recommender is still unable to receive the recommendation request, contact your school district’s Enrollment section for further assistance.

For additional support from PowerSchool, please launch a chat session (Mon-Fri 5 AM to 5 PM PST) or create a support case through Support Case Chat.

Alternatively, you may also call our phone support helpline - 866.752.6850 (Mon-Fri 5 AM to 5 PM PST)

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Issue

There are several causes that may affect your recommender’s ability to receive your recommendation requests. The email address you entered when submitting the request could be misspelled, or the recommender’s email address may block emails from SchoolRecs for whatever reason.

If you have submitted a recommendation request through SchoolRecs, but the recommender has not received the request email, please follow the steps below.

Resolution steps

1. You may navigate back to the same link used to submit the form and should be able to see the submitted application along with next steps. Click on the link to the school district's SchoolRecs portal.
2. If asked to login, use the existing account that was created/used to submit the student's application.
   Note: Ensure you are using the same account so that the recommendation can be linked back to the student's application.
3. Identify the recommendation that you would like to review.
4. Ensure that the recommendation request was sent to the correct email address.
5. Ask the recommender to check his or her junk/spam folder.
6. If the recommender is still not receiving the requests, try sending the request to a different email address if possible.

Important: Be sure to contact your recommender and tell them to be expecting an invitation email from the following email address: noreply@schoolrecs.com. Let them know to look for this email, and open it so they can respond to your invitation. 

Still Not Working?

If the recommender is still unable to receive the recommendation request, contact your school district’s Enrollment section for further assistance.

For additional support from PowerSchool, please launch a chat session (Mon-Fri 5 AM to 5 PM PST) or create a support case through Support Case Chat.

Alternatively, you may also call our phone support helpline - 866.752.6850 (Mon-Fri 5 AM to 5 PM PST)

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.