Unable to submit registration

MsAR28
Padawan

Unable to submit registration

New Member,

 

I am unable to submit registration for my son. I get to the end and system keeps asking me to edit and I do but still cannot submit. I have done this 5 times. Please advise.

 

 

27 Replies
mgarnica2005
Padawan

Re: Unable to submit registration

I’m having the same problem we’re can we call I try to submit 6 times I don’t know what to do anymore
Community Moderator SamuelN
Community Moderator

Re: Unable to submit registration

Hello @mgarnica2005 , thank you for participating in PowerSchool Community!

 

A field that is commonly overlooked when completing an Enrollment form are the "Relationship to Student" fields on the Emergency page. Each Emergency Contact entered must have all required fields completed, including the "Relationship to Student" fields. Once these fields are completed, you should be able to successfully submit your form.

 

Please let me know if you have any further questions.

JaimeT1421
Padawan

Re: Unable to submit registration

I have checked and entered all required fields on the entire form. The emergency contact page does say not to use duplicate numbers for contacts. We only have one number each and it requires 3 numbers. We do not have 3 different numbers. I have my number and my husband has his own. I can not get this form to submit and I have tried for over an hour. I am not missing any info on anything.

Community Moderator SamuelN
Community Moderator

Re: Unable to submit registration

Hello @JaimeT1421 , thank you for participating in PowerSchool Community!

 

Each contact should only require one phone number per contact. If you clear out all other fields and set the dropdowns back to "Select", you should be able to enter only one phone number and successfully submit your form.

 

Please let me know if you have any further questions!

JaimeT1421
Padawan

Re: Unable to submit registration

I am trying to remove the contacts to fix the issue and now it is saying error with loading and can not remove contacts. This has to be the issue, everything else is correct.

Community Moderator SamuelN
Community Moderator

Re: Unable to submit registration

Hello @JaimeT1421 , thank you for your response!

 

It sounds like you may be receiving an "Unable to Load Fields" error on the contacts page. This error is typically caused by a weak internet connection, but should not affect your ability to submit your forms successfully.

 

Please let me know if you have any further questions!

tgio
Recruit

Re: Unable to submit registration

I am having this problem as well with the "relationship to student" area of the form --it will not let me edit that field...it didn't pre-populated with our info...and I cannot type in the gray box. I have tried in Chrome and in Internet Explorer.
Community Moderator jamiem7
Community Moderator

Re: Unable to submit registration

Thank you for reaching out in the Community!

 

There is a great thread that addresses a similar question regarding the ability to add information within the read-only fields in registration forms.  I have provided a link to the thread below.  

 

https://help.powerschool.com/t5/Enrollment-Registration-Family/Unable-to-Submit-Forms/m-p/61634#M169...



Jamie H.
PowerSchool Community Moderator
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Denitalynn
Padawan

Re: Unable to submit registration

I had to look very closely to find what I was missing. Just look down the page for everything that says required next to it and you will most likely find the missing item that is causing the issue!