Unable to submit registration

MsAR28
Padawan

Unable to submit registration

New Member,

 

I am unable to submit registration for my son. I get to the end and system keeps asking me to edit and I do but still cannot submit. I have done this 5 times. Please advise.

 

 

29 Replies
mgarnica2005
Padawan

I’m having the same problem we’re can we call I try to submit 6 times I don’t know what to do anymore
SamuelN
Community Moderator
Community Moderator

Hello @mgarnica2005 , thank you for participating in PowerSchool Community!

 

A field that is commonly overlooked when completing an Enrollment form are the "Relationship to Student" fields on the Emergency page. Each Emergency Contact entered must have all required fields completed, including the "Relationship to Student" fields. Once these fields are completed, you should be able to successfully submit your form.

 

Please let me know if you have any further questions.

JaimeT1421
Padawan

I have checked and entered all required fields on the entire form. The emergency contact page does say not to use duplicate numbers for contacts. We only have one number each and it requires 3 numbers. We do not have 3 different numbers. I have my number and my husband has his own. I can not get this form to submit and I have tried for over an hour. I am not missing any info on anything.

SamuelN
Community Moderator
Community Moderator

Hello @JaimeT1421 , thank you for participating in PowerSchool Community!

 

Each contact should only require one phone number per contact. If you clear out all other fields and set the dropdowns back to "Select", you should be able to enter only one phone number and successfully submit your form.

 

Please let me know if you have any further questions!

JaimeT1421
Padawan

I am trying to remove the contacts to fix the issue and now it is saying error with loading and can not remove contacts. This has to be the issue, everything else is correct.

SamuelN
Community Moderator
Community Moderator

Hello @JaimeT1421 , thank you for your response!

 

It sounds like you may be receiving an "Unable to Load Fields" error on the contacts page. This error is typically caused by a weak internet connection, but should not affect your ability to submit your forms successfully.

 

Please let me know if you have any further questions!

tgio
Recruit

I am having this problem as well with the "relationship to student" area of the form --it will not let me edit that field...it didn't pre-populated with our info...and I cannot type in the gray box. I have tried in Chrome and in Internet Explorer.
jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for reaching out in the Community!

 

There is a great thread that addresses a similar question regarding the ability to add information within the read-only fields in registration forms.  I have provided a link to the thread below.  

 

https://help.powerschool.com/t5/Enrollment-Registration-Family/Unable-to-Submit-Forms/m-p/61634#M169...


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Denitalynn
Padawan

I had to look very closely to find what I was missing. Just look down the page for everything that says required next to it and you will most likely find the missing item that is causing the issue!
SamuelN
Community Moderator
Community Moderator

Hello @MsAR28 , thank you for participating in PowerSchool Community!

 

A field that is commonly overlooked when completing an Enrollment form is the question "Has this student ever attended school before?", which should be located on the "New Student" page of your form. Depending on your answer to this question, it may require you to complete more fields that will appear once you've answered this question. After you've completed these fields, you should be able to submit your form.

 

Please let me know if you have any questions!

DAWNJANINE
Padawan

samuel,

 

your fix does not work!!! have been trying for 3 weeks

JulieKeehn
Recruit

I'm having the same problem. I've been through the form 6 times and nothing is missing so I don't understand what is wrong. Is there another registration option??

SamuelN
Community Moderator
Community Moderator

Hello @JulieKeehn , thank you for participating in PowerSchool Community!

 

The forms that we create are based on the requirements of your district, so whatever form your district is requiring you to complete is the form you will need to submit. As for your form, are you receiving any error messages when attempting to submit it?

Amykfcook
Journeyman

Same problem here. Been at it for 2 hours, trying to get this one form submitted and it keeps telling me that I am missing something... yet it won't tell me what. I've scoured over the forms time and again, and nothing shows as being left unfilled. I have four kids to register and after two hours I have yet to get even one child registered. Ridiculously frustrated. 

shar
Padawan

The form does not make it CLEAR which item needs to be changed. It leaves us GUESSING...editing...changing info...wasting countless hours...

Is it possible that a missing item (NOT marked as required) is REQUIRED?

Is it possible my form is being rejected because we do not have 3 emergency contacts and it's REQUIRED?

I'm grasping at straws, and many others are too, which means this online form NEEDS improvement.

Amykfcook
Journeyman

Still trying, 3 hours in. Have gone through and filled in every single box possible, multiple different ways, nothing works. Just tried to reach out to the live support center. Annnnnd they're closed at 3:30 on a weekday no less. Not only that but they have to be able to remote into your computer and view my screen to figure out what I haven't filled out, and I don't love that idea. At this point, no matter how long it may have taken to fill out the paperwork for four kids by hand, I at least would have been done FOREVER ago, compared to this 'faster easier' method now being employed by the school district. And no one has any answers to get this done. 

SamuelN
Community Moderator
Community Moderator

Hello @shar , thank you for participating in PowerSchool Community!

 

A common issue that could be preventing you from submitting your form is that you've entered duplicate phone types for a contact. Each contact on your form can only have one of each phone type listed (Cell, Home, or Work). If you have two phone numbers listed that are both technically Cell phone numbers, changing one of the phone types to either Home or Work should resolve the issue. I would suggest making sure that there are no duplicated phone types on your form, as this should allow you to submit the form successfully.

 

Please let me know if you have any further questions!

DAWNJANINE
Padawan

I originally was in Chrome, but did internet explorer and was able to submit.  So you may want to try that

Amykfcook
Journeyman

Thanks for the tip DAWNJANINE. Just tried it and it still did not work for me sadly. 😞 but I'm glad it worked for you. 

SamuelN
Community Moderator
Community Moderator

Hello @Amykfcook , thank you for participating in PowerSchool Community!

 

A commonly overlooked section of the form is the Asthma section on the Medical page. If you have indicated that your student(s) have asthma, you will also be required to enter the Last Attack that the student had, as well as whether a rescue inhaler should be kept at the school for emergencies. Once you complete these fields, you should be able to submit your form successfully.

 

Please let me know if you have any further questions!