There are no errors, yet the ‘submit’ button still won’t light up!

[Mamathemoon]

Like many, many other parents, I am having trouble submitting my returning student form. 

“YOU HAVE NOT COMPLETED ALL REQUIRED FIELDS AND MET ALL FORMAT REQUIREMENTS.  IN ORDER TO PROCEED, YOU MUST:

Review your form below, click on each field marked "Required" or "Invalid Format", and complete or correct your information.”

I have check, rechecked, and re-rechecked the form. Nothing is missing. Nothing is formatted wrong. Absolutely nothing. 

I came to to the forum for help and saw that this is a problem for many other parents. The advice that had been given numerous times by @PS_AM1  (moderator) is “review the priority of the contacts you listed on the registration forms.” Unfortunately, *there is no place that lists priority*. 

With so many parents in so many different school districts experiencing the same issue, this is clearly a problem on PowerSchool’s side of things, NOT user error by parents. 

[Mamathemoon]

If it matters, I’m accessing the form in the Safari browser of an iPad. Browser and iOS are updated.

[PS_AM1]

@Mamathemoon,

For the best result, we recommend using a computer with Google Chrome or Mozilla Firefox internet browsers.  

I hope this information helps!

[Mamathemoon]

Are you saying PowerSchool made a program that does not work on phones or tablets? Considering how many people have smartphones as their only access to the internet, it would be shocking if PowerSchool chose to block mobile devices from using the forms. 

I have tried the form in 3 different browsers (Safari, Chrome, and Firefox) on both my iPad and my iPhone. I do not have access to a computer. My son’s school wants these forms filled out electronically. I filled them out successfully last year. Any suggestions? 

[PS_AM1]

@Mamathemoon,

No, what I am saying we recommend using a computer and Google Chrome or Mozilla Firefox internet browsers.  

[Jlthompson4]

Thank you for your post. I have been experiencing the same thing and it is very frustrating. I checked, rechecked and checked again for errors and there are none. Any help would be appreciated.

[Jlthompson4]

I am using Chrome browser and have checked the email for the second parent email. Everything is complete.

[PS_AM1]

Hi @Jlthompson4,

Thank you for posting in the Community!  It appears parent 2 has required fields that are not completed.  Such as, if parent 2 lives with the student and does parent 2 receive mail at the address.  Once those fields are completed you should be able to submit the enrollment forms.  I hope this information helps.

If you have any other questions, please let me know and I will be happy to help!

[Jlthompson4]

All of these fields are answered. I still can't submit. I have now been trying to reregister my two sons for over 3 hours now. 

[PS_AM1]

Hi @Jlthompson4,

Since you are still experiencing issues, I recommend contacting our Support Team via Live Assist for additional assistance: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat.  

[PS_AM1]

Hi @Mamathemoon,

Thank you for posting in the Community!  Each enrollment form is different and created based on the request of the district.  I understand you are experiencing an error message that not all fields are completed.  It appears the email field for parent 2 is not completed.  I recommend checking this field again to ensure it is completed and in the proper format.  If there is anything else I can assist with, please let me know and I will be happy to help!

[madmia2001]

@Mamathemoon I had the same frustrations while registering my son. But after playing around with it, I finally was able to submit. I think the error is in the parents and emergency contact. It was noted that all emergency contact has to be named in order to pickup or contacted regarding your child. So what I did was entered my and husband's information again as emergency contact. in the spot where you prioritize, i originally read parents and emergency contact as separate...so my priority number was not unique...you have to have unique priority number even if parent and emergency contact name is the same. so for me, under parents....my priority 1 was me, number 2 was husband. then under emergency contact priority 3 was me and priority 4 was husband. 

hope that makes sense and helps you outthey should reword their page and state that "emergency contact" should be IN ADDITION to the parents so that there would be no duplicate. 

[Mamathemoon]

Thanks for your reply. There is no priority list for my district. After the moderator told me that I needed to fill out the email address for parent 2, I went back to the form. In my district’s form, each parent/guardian has the question “do you have an email address?” with a yes/no dropdown menu. If NO is selected, there is no field to put an email address into. When I changed my selection to YES (to test it out), it shows the field and a big, red REQUIRED alert. That was apparently the thing that kept me from being able to submit the form, even though it wasn’t even visible on the screen. Unfortunately, I still can’t submit the form because parent 2 doesn’t have an email address. I can’t put an email address that doesn’t exist in a field that doesn’t exist. Live support told me I need to contact the school directly. 

[kmbudd]

I'm having the exact same problem with my two students. All required fields have been filled in and I have tried both Safari and Chrome (I'm on a Mac.) 

[PS_AM1]

Hi @kmbudd,

Thank you for posting in the Community!  It appears there is a required field that is not completed.  The field is for the secondary parent that asks if the parent resides with the student.  Once the field is completed for both of your students you should be able to submit the enrollment forms.  

I hope this helps!