Student Identifier not authorized for user?

[awgonzalez]

I got this error message when trying to update my son's information:

Why would I not be authorized?

[mallorymullins]

I am also getting this error; any help fixing this problem?

[MBodwin]

I have this same issue. Is there a paper form/option that can be used instead of evening being online? Nothing had changed save everything is still the same as years before.

[MBodwin]

Please disregard my prior message due to autocorrect on my phone made me sound like an idiot and I can not delete my post...What I meant to say is, "I have this same issue. Is there a paper form/option that can be used instead of everything being online?  Nothing has changed and everything is still the same as years before."

[pnouda2229]

Any updates on this issue? I am getting the same error as well.

[jordancorthell]

See my reply- see if exiting out and restarting your computer fixes it for you

[MBodwin]

I found a workaround by clearing my cache and cookies and starting a brand new browser in Incognito. After logging in, it worked perfectly. I think I may have had the issue initially before I have multiple children to register and for some reason, the browser still had a trail of cache and cookies from my previous log in for my other child. I hope this helps 🙂

[jordancorthell]

I think this occurred because I had multiple children I was having to update info for. Even after logging out then logging back in to the next kid I was still getting this message (after successfully completing the first kid.) I had to exit out of everything, restart my computer, then when I logged in with the info for the next kid it went through. For some reason even though it was showing I was in the second kids login, it wasn't registering correctly that I really was until restarting my computer.