Resetting Password

[ElizabethD_]

I already have an email associated with one of my children's accounts and I have forgotten my password to login to register them for a sport. But when I try to do the password reset, I never get the email to try to reset my password. I have done it several times and have even waited a while before trying again.

[jamiem7]

Thank you for participating in the Community!

I recommend reviewing the articles listed below to confirm the email address associated with your Enrollment account and resetting your password.  These articles will walk through the next steps to take in order to access your Enrollment account if you are unable to confirm your email address and reset your password.

Forgot Email Address

Forgot Password

[natysvetkids]

I tried EVERYTHING here and it did not work! 😫😡

[NinaRi]

Hello @natysvetkids,

Thank you for reaching out in the PowerSchool Community! It appears that you were able to login to Enrollment on 08/01/2022.  In this case, are you no longer able to login today or are you trying to log into the Mobile app?  If you are not able to reset your password for the mobile app, you would need to contact the school/district to further troubleshoot.  Due to security reasons, PowerSchool is unable to view your account settings.   Please let us know if you have any more questions. We will be happy to help. Thank you!

[natysvetkids]

No, I am unable to login, I am unable to reset my password, I am not able to access anything other then this site and the registration site. The parent portal for powerschool will not ALLOW me to login or send me resetting options!

[natysvetkids]

No, I am unable to login, I am unable to reset my password, I am not able to access anything other then this site and the registration site. The parent portal for PowerSchool will not ALLOW me to login or send me resetting options!

[NinaRi]

Hello @natysvetkids,

We are sorry to hear you are continuing to experience difficulty with this issue.  In this case, can you please provide us with a screenshot of your view, as well as let us know if you are receiving any error messages?  This way we can determine what your next steps should be.  Thank you!

[natysvetkids]

 This is the error I am getting. When I go to reset password it does not send me a link, when I try look-up username, it does not send me anything either. I have tried creating a new account, it does not let me either....

[JyotishkaB]

Hi @natysvetkids, @scarletttrautman

This is a known error message that can be fixed by clearing the cache and cookies or switching the browser to access the portal.

If you are trying to access the Parent Portal using the mobile app please refer to this the steps provided in this article: Invalid-Username-or-Password-quot-Error-at-Sign-In.

If these do not fix the error, I would suggest that you reach out to the district and they should be able to reset the password at their end and help you log in to your account.

[Mwbrucks]

I am having the same issue, unable to locate my UN or PW and when using the password reset option, I never receive an email. Please help me get access, thanks!

[NinaRi]

Hello @Mwbrucks,

Thank you for reaching out in the PowerSchool Community.  We are sorry to hear you continue to experience difficulty with this issue. Have you checked your spam/junk folders when looking for the password rest option? If this information is not in your spam/junk email folders, we suggest reaching out to your child's district for further assistance.  Thank you! 

[scarletttrautman]

I am having the same exact issue, did you end up finding a solution?

[jcaxeta]

My new hires keep having this issue. I don't know what to do.

[JyotishkaB]

Hi @jcaxeta  

To assist further, would you please share the link to the login page you are trying to access?