I have been trying to enroll my child as a returning student for the last week. After I log in I keep getting this message: Unable to locate record with matching ID. Unable to locate a roster record in Powerschool enrollment with a matching student ID. 


I called the enrollment hotline and all of my childs information is correct including his student ID. I was able to register my middle school child but unable to register my elementary school child.  I was told to contact the tech hotline only to be told they can only reset my password and told me to call enrollment. This is frustrating.

1 Reply

Hi! @dlcrawford-maxwell,


I'm sorry to hear that you are experiencing difficulties enrolling your child as a returning student.  One of our Community members faced a similar issue, I recommend reviewing the similar thread by clicking here.

Muskan Sehar

PowerSchool Community Moderator

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Community Moderator