Registration: Form Not Accepting Birthday

[thirjess]

We're currently entering our son's birthday in the correct mm/dd/yyyy format. While he is born in November 2020, an error message is populating that he must be 4 years old by December 31 2024. This is preventing us from submitting the form. Anyone have any solutions?

[brentertainer]

Came here to say the same thing. Screenshot attached if anyone from support is looking for confirmation that this is a wider issue.

[ilt]

The same thing is happening to me...

[bkwamena]

Same thing is happening to me. 

[vrlandr]

Same

🤔

[mukuntha]

Same here!

[JananiVenugopal]

Same here. Please let us know the next steps.

[JSpaven]

Came here for the same issue aswell

[YanaBaida]

Same here, looking forward to receiving response from the technical support

[StacyMcBurney]

We are experiencing the same issue. 

[Notnim]

Same!

 

[RCohen]

Also cannot put in my child's birthday even though they will indeed be 4 by Dec 31 2024 (long before actually). 

[jfung21]

I am having the same issue as well 😞

[fernanda-gs]

I am experiencing the same issue.

[collinkhng]

same. tried changing the year to 2019 and it accepted so it looks like someone forgot to update the validation date in the back end.

let's hope they fix it before the registration deadline!

[Abbyyyy]

I am having this issue too

[LNOL]

Same problem for me!  This is a widespread issue.

[robsmann]

I am also facing the same issue. I have submitted a case and I hope I receive a resolution soon, before the deadline.

[robsmann]

Here is the link to submit a case: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat

[thirjess · Accepted solution]

Just an update - back-end appears to be fixed. Error was cleared and we were able to submit just now.