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Registration: Form Not Accepting Birthday

thirjess
Hobbyist

Registration: Form Not Accepting Birthday

We're currently entering our son's birthday in the correct mm/dd/yyyy format. While he is born in November 2020, an error message is populating that he must be 4 years old by December 31 2024. This is preventing us from submitting the form. Anyone have any solutions?

1 Solution
thirjess
Hobbyist

Just an update - back-end appears to be fixed. Error was cleared and we were able to submit just now.

View solution in original post

19 Replies
brentertainer
New Member

Came here to say the same thing. Screenshot attached if anyone from support is looking for confirmation that this is a wider issue.Monosnap Registration - CSIP, EOOA, SOOA, EAS, FI 2024-2025 - Student Information - Toronto District School Board 2024-02-06 18-15-55.png

ilt
Padawan

The same thing is happening to me...

bkwamena
Recruit

Same thing is happening to me. 

vrlandr
Recruit

Same

vrlandr_0-1707262915866.png

🤔

 

mukuntha
Recruit

Same here!

JananiVenugopal
Journeyman

Same here. Please let us know the next steps.

JSpaven
Trainee

Came here for the same issue aswell

YanaBaida
Trainee

Same here, looking forward to receiving response from the technical support

 

YanaBaida_0-1707270388795.png

 

StacyMcBurney
Trainee

We are experiencing the same issue. 

Notnim
Recruit

Same!

Screen Shot 2024-02-06 at 8.42.29 PM.png

 

RCohen
Padawan

Also cannot put in my child's birthday even though they will indeed be 4 by Dec 31 2024 (long before actually). 

jfung21
Recruit

I am having the same issue as well 😞

fernanda-gs
Recruit

I am experiencing the same issue.

collinkhng
Rookie

same. tried changing the year to 2019 and it accepted so it looks like someone forgot to update the validation date in the back end.

 

let's hope they fix it before the registration deadline!

Abbyyyy
Trainee

I am having this issue too

LNOL
Journeyman

Same problem for me!  This is a widespread issue.

robsmann
Rookie

I am also facing the same issue. I have submitted a case and I hope I receive a resolution soon, before the deadline.

robsmann
Rookie

thirjess
Hobbyist

Just an update - back-end appears to be fixed. Error was cleared and we were able to submit just now.