I am an existing account user.
I keep a very accurate log of all my logins and password for all my websites.
Mine has not changed since last year's registration.
- The login is not accepting my credentials.
- When I type in my password, the hit the return key, more characters than I type populate in the password field, and it denies me access.
- I have saved, and unsaved my password in the browser, it does not resolve the issue, the landing page is populating a password - at the very instant I click 'submit' as well.
- If I try to recover my username by typing in my email (verified because it is from my email received from powerschool, that I clicked on the link to be redirected to your website - an email that contained the snapcode). I received no email from Power with my username.
- If I try to recover the password, it's asking for an additional user name:
User name:
Email:
(while both are one and the same, and I never had a separate user name. It's always been my email as the user name, and the password) - therefore I can not do a password reset either. - Basically impossible to register my child.
- Very frustrating because I work when Powerschool is available for troubleshooting, and I am counting on a working website to be able to register my child.
Please advise.
