Locked out of registering for 2020-2021

[shandie01]

I was trying to do my intent to enroll for my daughter for the 2020-2021 but it was not recognizing her birth date and now I'm locked out

[ElstonS]

Hey @shandie01,

I recommend reviewing that the birth date you are entering into the form is in the right format. To help assist further, could you please confirm if there is an error message that is displayed when you try to enter the birth date on the form?

[shandie01]

It keeps saying that the sob does not match the records. I'm putting in 01/17/2011. That is her dob

[ElstonS]

Hi @shandie01,

I am sorry you are having difficulties completing the date of birth field within the registration form. One of our PowerSchool Community members faced a similar issue and the resolution was provided within this thread. I recommend reviewing the resolution by clicking on this direct link.