Incorrect child DOB , can't create account

YuryKrychala
Journeyman

Incorrect child DOB , can't create account

Hello,

 

When I tried to create new account in powerschool for my kid, I got stuck on page 'Snapcode Authentication'. I entered correct kid's birthday several times but it kept saying 'Date does not match the date of birth recorded for this student.'

How do I get this thing fixed?

 

3 Replies
jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for reaching out in the PowerSchool Community!

 

It seems the school may not have the same birthdate or format has the birthdate you are entering within the Enrollment site.  I recommend contacting your child's school to confirm the date in which the school has for your child's birthdate.  The school can change the birthdate within its Student Information System if needed.


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YuryKrychala
Journeyman

Thank you, the issue has been resolved.

BishalG
Community Support Expert
Community Support Expert

Hi @YuryKrychala , I am glad to know that we were able to help you resolve your concern. 

We look forward to seeing you participate in PowerSchool Community!


 



Bishal G.
PowerSchool Community Support Expert
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