Frustrating Registration Process

[Travonne]

Frustrated mother of 3 trying to get them registered for school, however I can't!!!!! I have successfully been able to submit 1 of my sons registration, however for the other 2 it won't let me.  I am not getting any kind of error message so I am really confused why the system won't let me submit.  I have been over the forms it seems like 20 million times.  School starts in the morning & I am afraid that they won't be able to enjoy the first day due to this FRUSTRATING SYSTEM!!!!!!!!

[aimealvarez]

You are lucky you got that far. I sign in. That’s it. Where in the world do i begin?! this is sooooo not user friendly. 3 girls myself here!! 🙂

[jamiem7 · Accepted solution]

Thank you for posting in the PowerSchool Community!

A common issue that may be preventing you from submitting your form is the Priority page. Typically, the Priority page is set up to where each contact on that page needs to have a different priority number. If the Parental contacts are "1" and "2", for example, you would want to have the Emergency Contacts as "3", "4", and so on. You can review our article on the subject here: Priority Page Error Message

Please let me know if you have any further questions!

[Travonne]

Thank You so much!!!! Once I changed the priority order, that fixed the problem & I was able to submit.

[jamiem7]

I'm glad you we were able to assist you submitting your child's registration form!

[nullmodel]

There is no priority page.  Maybe the forms do not function correctly on Firefox 68.0.1

[SamuelN]

Hello @nullmodel, I recommend ensuring all fields and checkboxes are completed before submitting the registration form.  Fields that are commonly overlooked on the registration form are adding a phone number and the phone number type such as home, work, cell, as well as the checkbox under the parent contact in which the student resides. I also recommend reviewing the setup of priority for contacts listed within the registration form.

Please let me know if you have any questions!