I am trying to log in to Powerschool. When I try to log in, I get the following message:
"PowerSchool account email has not been verified. Click here to resend a new account verification email."
I never received the initial verification email and when I try to request a new verification email, I don't get one. I've checked spam and every other folder. I don't think one is getting sent to me.
I've tried to contact support but I have to log in to get support. How does that make sense? This is my first day with this system and I'm already frustrated. How do I fix this?
If you are not receiving a verification email, please check your email spam folder. If there is no email in spam then this could be due to the customizations enabled by the district since the email configuration varies by district.
We recommend reaching out to your school district to report this issue. The School or District Administrators can work with PowerSchool Support to assist you further.
The system is not sending confirmation emails this past week - can someone create a support ticket please? I checked spam/junk and tried several times using registered active email addresses. No emails from powerschool.
We are sorry to hear that you are facing an inconvenience. We understand your concern but the setup for the verification emails sent to parents depends on the email setup for each district. We recommend reaching out to your school district administrators who would need to take a look at their setup and if that does not help then they can connect with the PowerSchool Support team.
Hi there, @ParitoshT is there any way anyone can help us out? The school told me to create a new account - which I did, with another email address (highly inconvenient), and the portal said "account successfully created" - lo and behold, no email came to the new email address, not in junk, and when I tried to log in using the credentials just set, invalid login. And of course any emails requested to fix it are not received, looked in junk.
Agree - work in tech too. @ParitoshT please let me know if there are logs I can send from my end to replicate the issue for the ticket that you would be so kind as to submit about this bug. I think the school admins would be glad as well if a ticket is created. Truly locked out with no recourse.
@ParitoshT @JyotishkaB In worse news, on Saturday (during what was apparently a roughly 18-hour maintenance window on our district's PowerSchool instance) I received 14 "Account Email Verification" emails, which I can only assume were backlogged emails from the many times that I requested a verification email and did not immediately receive one. I also received 2 "Username Request" emails and 4 "Password Reset Request" emails.
Of course, the irony here is that non of the email links worked, because the instance was in maintenance mode. And then AFTER the maintenance window ended, the links still did not work.
So, still very broken.
We are facing the same issue in our school district. The only instruction that the school gives is the "Click on the forgot password" link to get your new account set up in Naviance.
These emails do not come, and we are feeling helpless.
This is a crucial time for seniors, and it is impacting their college admissions process.