Cannot complete Registration

Lydiawalt23
Padawan

Cannot complete Registration

I have been trying for atleast an hour trying to register me kids. I'm only on the first kid. I have went over everything to make sure I filled out the information correctly over 20x. It is still saying that I HAVE NOT COMPLETED ALL REQUIRED FIELDS OR MET ALL FORMAT REQUIREMENTS. I dont see how I've went over it a million times and it wont let me submit it. It is very frustrating.

1 Solution
jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for your response!

I recommend reviewing this article regarding the set up of priority of contacts.  The article should walk through how to set up the priority of contacts required within the registration form.

 

 


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15 Replies
PS_AM1
Veteran

Hi @Lydiawalt23,

 

Thank you for posting in the Community! I recommend reviewing the priority order of the contacts.  If the primary phone number is the same as the secondary phone number or if the contacts that have been added do not have the priority set or two contacts have the same priority the forms will not submit.  The priority should be set in chronological order without duplicate priorities. 

 

I hope this information helps!



Angelam7
PowerSchool Community Moderator

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Lydiawalt23
Padawan

I did do that and made sure it was done correctly and I'm still not able to submit the app. I believe it is alot of parents having this same issue.

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for your response!

I recommend reviewing this article regarding the set up of priority of contacts.  The article should walk through how to set up the priority of contacts required within the registration form.

 

 


Exceptional People Offering Exceptional Solutions
Explore Becoming a PowerSchool Mentor today!
NadiaF19
Padawan

HI Jamie H.,

I have the same problem with registration.

But I don't have so many contact such as in the article what you've shown.

What should I do in my case, when I have only 2 contacts such as mother and father? Can I comlete the registration? Or I have to go to a campus anyway?

Thank you.

PS_AM1
Veteran

Hi @NadiaF19,

 

Thank you for posting in the Community!  The number of contacts you list does not matter and should not affect you submitting the form.  

 

If you have any other questions let us know and we will be happy to help!



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
NadiaF19
Padawan

Hi Angelam,

The problem was solved.

Thank you.

Lydiawalt23
Padawan

Thank you that worked!
PS_AM1
Veteran

You are most welcome @Lydiawalt23 !!



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
daynaschultz
Padawan

There is no page as you suggest on my contacts. My student is not a new student but a returning student. I have been over these forms for a very long time and all the information is correct. 

SamuelN
Community Moderator
Community Moderator

Hello @daynaschultz , thank you for participating in PowerSchool Community!

 

A frequently overlooked field on PowerSchool Enrollment forms is the School field for the Siblings section on the Family page. If you've selected any option other than "Not in School" for the Grade field for a sibling, you will be required to answer the School field as well. Completing this field should allow you to submit your form.

 

Please let me know if you have any further questions!

nullmodel
Padawan

There is no priorities page or priority list on any of the sections of the new student form.

nullmodel
Padawan

There is no 'family page' and therefore no 'siblings section' in the new student form.  Are all these discussions about some other form ?

SamuelN
Community Moderator
Community Moderator

Hello @nullmodel, I recommend ensuring all fields and checkboxes are completed before submitting the registration form.  Fields that are commonly overlooked on the registration form are adding a phone number and the phone number type such as home, work, cell, as well as the checkbox under the parent contact in which the student resides. I also recommend reviewing the setup of priority for contacts listed within the registration form.

 

Please let me know if you have any questions!

kristinmakara
Trainee

I believe I have checked all required fields and have attempted multiple times to register. I have one returning child, and contacts haven't changed. The top of the page has a warning not to change priority before the next page, when they ask you to do so.

MuskanS
Community Support Expert
Community Support Expert

Hi! @kristinmakara 

 

I am sorry to hear that you are experiencing difficulties completing the Registration form.  If none of the above troubleshooting steps worked, I recommend reaching out to the Enrollment Family Support team using this direct link and the support team should be able to assist you further.


Muskan Sehar

PowerSchool Community Moderator


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