An Unexpected Problem Has Occurred

Romes1430
New Member

An Unexpected Problem Has Occurred

I am registering my kids and when I complete the registration I am getting the below message again and again. Please help. 

 

An Unexpected Problem Has Occurred

An unexpected problem has occurred. The problem has been logged and our technical support team will look into it. We are sorry for any inconvenience. Thank you for your patience.

3 Replies
jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for your post in the Community!

 

Would you try clearing your cache then accessing the registration form again?

 

Here is an article that will guide you through the process of clearing your cache in the most common browsers.


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Shock1
New Member

My account is locked due to too many tries. How can I get it unlocked and continue the registration process.

SamuelN
Community Moderator
Community Moderator

Hello @Shock1 , thank you for participating in PowerSchool Community!

 

It sounds like your student's record has been put on hold. This hold can only be removed by your school district's administrators. I would suggest reaching out to your school district directly to request that they remove the hold from your student's record.

 

Please let me know if you have any further questions!