NC Enterprise Management Service (EMS)

Summary

To assist you through the management of PowerSchool, the Pearson Technical Solutions Group (TSG) offers an Enterprise Management Service (EMS) agreement. The Enterprise Management Service (EMS) is a complete comprehensive solution that manages and maintains your self-hosted PowerSchool environment and provides complete coverage of your PowerSchool environment in the following areas:

1. PowerSchool Environment Monitoring

  • Real-time monitoring of Server hardware for performance and faulty hardware.
  • Real-time monitoring of the PowerSchool and Oracle application logs.
  • Real-time monitoring of Microsoft Windows® Operating System logs and resource utilization.
  • Real-time monitoring of Virtualization Hosts performance and utilization.

2. PowerSchool Software Update Service

  • Choice of automated or on demand distribution and installation of all PowerSchool version updates, state and provincial    reporting updates, and PowerSchool Oracle updates.
  • Choice of automated or on demand distribution and installation of Microsoft Windows® Operating System related updates.
  • Choice of automated or on demand distribution and installation of server related third party updates.

3. Production to Non-Production Data Refresh

  • Services to apply a copy of the hosted Production data to the Non-Production Self-Hosted PowerSchool instance. (Automated or on demand)

4. Data Migration / Server Restoration / Server Migration Events

  • Remote assistance with PowerSchool / Oracle data restoration or PowerSchool server migrations.

5. PowerSchool Infrastructure Support

  • The agreement provides remote phone support (Monday – Friday; 5:00 AM – 5:00 PM US Pacific Time) for the PowerSchool infrastructure components such as hardware configurations and third party software configurations.