Summary
To assist you through the management of PowerSchool, the Pearson Technical Solutions Group (TSG) offers an Enterprise Management Service (EMS) agreement. The Enterprise Management Service (EMS) is a complete comprehensive solution that manages and maintains your self-hosted PowerSchool environment and provides complete coverage of your PowerSchool environment in the following areas:
1. PowerSchool Environment Monitoring
- Real-time monitoring of Server hardware for performance and faulty hardware.
- Real-time monitoring of the PowerSchool and Oracle application logs.
- Real-time monitoring of Microsoft Windows® Operating System logs and resource utilization.
- Real-time monitoring of Virtualization Hosts performance and utilization.
2. PowerSchool Software Update Service
- Choice of automated or on demand distribution and installation of all PowerSchool version updates, state and provincial reporting updates, and PowerSchool Oracle updates.
- Choice of automated or on demand distribution and installation of Microsoft Windows® Operating System related updates.
- Choice of automated or on demand distribution and installation of server related third party updates.
3. Production to Non-Production Data Refresh
- Services to apply a copy of the hosted Production data to the Non-Production Self-Hosted PowerSchool instance. (Automated or on demand)
4. Data Migration / Server Restoration / Server Migration Events
- Remote assistance with PowerSchool / Oracle data restoration or PowerSchool server migrations.
5. PowerSchool Infrastructure Support
- The agreement provides remote phone support (Monday – Friday; 5:00 AM – 5:00 PM US Pacific Time) for the PowerSchool infrastructure components such as hardware configurations and third party software configurations.
