NC Enterprise Management Service (EMS)

[#1]

Summary

To assist you through the management of PowerSchool, the Pearson Technical Solutions Group (TSG) offers an Enterprise Management Service (EMS) agreement. The Enterprise Management Service (EMS) is a complete comprehensive solution that manages and maintains your self-hosted PowerSchool environment and provides complete coverage of your PowerSchool environment in the following areas:

1. PowerSchool Environment Monitoring

• Real-time monitoring of Server hardware for performance and faulty hardware.
• Real-time monitoring of the PowerSchool and Oracle application logs.
• Real-time monitoring of Microsoft Windows® Operating System logs and resource utilization.
• Real-time monitoring of Virtualization Hosts performance and utilization.

2. PowerSchool Software Update Service

• Choice of automated or on demand distribution and installation of all PowerSchool version updates, state and provincial    reporting updates, and PowerSchool Oracle updates.
• Choice of automated or on demand distribution and installation of Microsoft Windows® Operating System related updates.
• Choice of automated or on demand distribution and installation of server related third party updates.

3. Production to Non-Production Data Refresh

• Services to apply a copy of the hosted Production data to the Non-Production Self-Hosted PowerSchool instance. (Automated or on demand)

4. Data Migration / Server Restoration / Server Migration Events

• Remote assistance with PowerSchool / Oracle data restoration or PowerSchool server migrations.

5. PowerSchool Infrastructure Support

• The agreement provides remote phone support (Monday – Friday; 5:00 AM – 5:00 PM US Pacific Time) for the PowerSchool infrastructure components such as hardware configurations and third party software configurations.

[#2]

Summary

To assist you through the management of PowerSchool, the Pearson Technical Solutions Group (TSG) offers an Enterprise Management Service (EMS) agreement. The Enterprise Management Service (EMS) is a complete comprehensive solution that manages and maintains your self-hosted PowerSchool environment and provides complete coverage of your PowerSchool environment in the following areas:

1. PowerSchool Environment Monitoring

• Real-time monitoring of Server hardware for performance and faulty hardware.
• Real-time monitoring of the PowerSchool and Oracle application logs.
• Real-time monitoring of Microsoft Windows® Operating System logs and resource utilization.
• Real-time monitoring of Virtualization Hosts performance and utilization.

2. PowerSchool Software Update Service

• Choice of automated or on demand distribution and installation of all PowerSchool version updates, state and provincial    reporting updates, and PowerSchool Oracle updates.
• Choice of automated or on demand distribution and installation of Microsoft Windows® Operating System related updates.
• Choice of automated or on demand distribution and installation of server related third party updates.

3. Production to Non-Production Data Refresh

• Services to apply a copy of the hosted Production data to the Non-Production Self-Hosted PowerSchool instance. (Automated or on demand)

4. Data Migration / Server Restoration / Server Migration Events

• Remote assistance with PowerSchool / Oracle data restoration or PowerSchool server migrations.

5. PowerSchool Infrastructure Support

• The agreement provides remote phone support (Monday – Friday; 5:00 AM – 5:00 PM US Pacific Time) for the PowerSchool infrastructure components such as hardware configurations and third party software configurations.

[#3]

Summary

To assist you through the management of PowerSchool, the Pearson Technical Solutions Group (TSG) offers an Enterprise Management Service (EMS) agreement. The Enterprise Management Service (EMS) is a complete comprehensive solution that manages and maintains your self-hosted PowerSchool environment and provides complete coverage of your PowerSchool environment in the following areas:

1. PowerSchool Environment Monitoring

• Real-time monitoring of Server hardware for performance and faulty hardware.
• Real-time monitoring of the PowerSchool and Oracle application logs.
• Real-time monitoring of Microsoft Windows® Operating System logs and resource utilization.
• Real-time monitoring of Virtualization Hosts performance and utilization.

2. PowerSchool Software Update Service

• Choice of automated or on demand distribution and installation of all PowerSchool version updates, state and provincial    reporting updates, and PowerSchool Oracle updates.
• Choice of automated or on demand distribution and installation of Microsoft Windows® Operating System related updates.
• Choice of automated or on demand distribution and installation of server related third party updates.

3. Production to Non-Production Data Refresh

• Services to apply a copy of the hosted Production data to the Non-Production Self-Hosted PowerSchool instance. (Automated or on demand)

4. Data Migration / Server Restoration / Server Migration Events

• Remote assistance with PowerSchool / Oracle data restoration or PowerSchool server migrations.

5. PowerSchool Infrastructure Support

• The agreement provides remote phone support (Monday – Friday; 5:00 AM – 5:00 PM US Pacific Time) for the PowerSchool infrastructure components such as hardware configurations and third party software configurations.