Q&A: What is the PowerSchool Customer Connect portal?

[#1]

What is Customer Connect?
Customer Connect is PowerSchool’s self-service account portal designed to give eligible users, specifically Technical Contacts and Billing Contacts, quick access to key account information, support activity, and project updates. It’s part of our ongoing Customer Journey initiative to create a more connected and streamlined customer experience.

What You Can Do in Customer Connect
Depending on your role, Customer Connect offers the following:

• For Technical Contacts:

  • Support: View Support IDs and PowerSchool contact details, see which products your organization is using along with related support case activity, and manage Technical Contacts for your organization.

  • Services: Track active and recently completed implementation and consulting projects, including deployment checklists, risks, and survey feedback.

  • Success: Access your Customer Success team's information.

• For Billing Contacts:

  • Renewals: View active renewal quotes for your organization.

Need step-by-step instructions and screenshots? Log in to PowerSchool Community, select Customer Connect from the top menu, and find the full Customer Connect guide for Technical Contacts linked at the top of the page.

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[#2]

What is Customer Connect?
Customer Connect is PowerSchool’s self-service account portal designed to give eligible users, specifically Technical Contacts and Billing Contacts, quick access to key account information, support activity, and project updates. It’s part of our ongoing Customer Journey initiative to create a more connected and streamlined customer experience.

What You Can Do in Customer Connect
Depending on your role, Customer Connect offers the following:

• For Technical Contacts:

  • Support: View Support IDs and PowerSchool contact details, see which products your organization is using along with related support case activity, and manage Technical Contacts for your organization.

  • Services: Track active and recently completed implementation and consulting projects, including deployment checklists, risks, and survey feedback.

  • Success: Access your Customer Success team's information.

• For Billing Contacts:

  • Renewals: View active renewal quotes for your organization.

Need step-by-step instructions and screenshots? Log in to PowerSchool Community, select Customer Connect from the top menu, and find the full Customer Connect guide for Technical Contacts linked at the top of the page.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

What is Customer Connect?
Customer Connect is PowerSchool’s self-service account portal designed to give eligible users, specifically Technical Contacts and Billing Contacts, quick access to key account information, support activity, and project updates. It’s part of our ongoing Customer Journey initiative to create a more connected and streamlined customer experience.

What You Can Do in Customer Connect
Depending on your role, Customer Connect offers the following:

• For Technical Contacts:

  • Support: View Support IDs and PowerSchool contact details, see which products your organization is using along with related support case activity, and manage Technical Contacts for your organization.

  • Services: Track active and recently completed implementation and consulting projects, including deployment checklists, risks, and survey feedback.

  • Success: Access your Customer Success team's information.

• For Billing Contacts:

  • Renewals: View active renewal quotes for your organization.

Need step-by-step instructions and screenshots? Log in to PowerSchool Community, select Customer Connect from the top menu, and find the full Customer Connect guide for Technical Contacts linked at the top of the page.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.