Summary
This article addresses frequently asked questions about contract renewals, quote modifications, license adjustments, and billing terms. It explains the advantages of multi-year agreements, how to align contracts with academic calendars, and the process for requesting address or license changes. It also covers how to handle audit scenarios and split payment arrangements. For any custom requests, customers are encouraged to contact their Renewals Manager to ensure timely processing and uninterrupted service.
Question
What happens if we delay signing the quote past the renewal start date?
Answer
Delaying the signing of a renewal quote may disrupt your service. To avoid interruptions, we recommend completing the renewal process before the start date. If a delay is unavoidable, please reach out to your Renewals Manager as soon as possible to discuss your options.
Question
Can we arrange split payments for our upcoming renewal?
Answer
Yes, split payment options are available. This allows you to divide the total cost into multiple installments (e.g., 50% now and 50% in six months). To request split payment terms or adjust your payment schedule, please contact your Renewals Manager directly.
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