Q&A: How does the renewal process function at PowerSchool?

[#1]

Summary

This article provides a comprehensive overview of the PowerSchool renewal process, guiding you through each step—from understanding renewal timelines and reviewing your current subscription to receiving renewal quotes and finalizing contracts.

Question

How does the renewal process work at PowerSchool?

Answer

Your Renewals Manager will send a renewal quote to your designated Billing Contact approximately 120 days (four months) before the renewal start date. This allows sufficient time for internal review, budget approval, and any necessary adjustments.

• If a Purchase Order (PO) is not required, a signed quote is sufficient to proceed with the renewal.
• If a PO is required by state law, PowerSchool cannot proceed until the PO—referencing the quote number—is received.

To cancel a product or service, a notice of non-renewal must be submitted to your Customer Success Manager (CSM) or Renewals Manager at least 60 days before the renewal start date.

Once the required documentation (signed quote and/or PO) is received, an invoice will be generated and sent to you. The invoice due date will match the renewal start date, and payment can be made any time on or before that date. To contact your Renewals Manager or the PowerSchool Renewals Team, log into the PowerSchool Community, navigate to the Customer Connect tab, and select Renewals (accessible to Billing Contacts only).

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[#2]

Summary

This article provides a comprehensive overview of the PowerSchool renewal process, guiding you through each step—from understanding renewal timelines and reviewing your current subscription to receiving renewal quotes and finalizing contracts.

Question

How does the renewal process work at PowerSchool?

Answer

Your Renewals Manager will send a renewal quote to your designated Billing Contact approximately 120 days (four months) before the renewal start date. This allows sufficient time for internal review, budget approval, and any necessary adjustments.

• If a Purchase Order (PO) is not required, a signed quote is sufficient to proceed with the renewal.
• If a PO is required by state law, PowerSchool cannot proceed until the PO—referencing the quote number—is received.

To cancel a product or service, a notice of non-renewal must be submitted to your Customer Success Manager (CSM) or Renewals Manager at least 60 days before the renewal start date.

Once the required documentation (signed quote and/or PO) is received, an invoice will be generated and sent to you. The invoice due date will match the renewal start date, and payment can be made any time on or before that date. To contact your Renewals Manager or the PowerSchool Renewals Team, log into the PowerSchool Community, navigate to the Customer Connect tab, and select Renewals (accessible to Billing Contacts only).

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

This article provides a comprehensive overview of the PowerSchool renewal process, guiding you through each step—from understanding renewal timelines and reviewing your current subscription to receiving renewal quotes and finalizing contracts.

Question

How does the renewal process work at PowerSchool?

Answer

Your Renewals Manager will send a renewal quote to your designated Billing Contact approximately 120 days (four months) before the renewal start date. This allows sufficient time for internal review, budget approval, and any necessary adjustments.

• If a Purchase Order (PO) is not required, a signed quote is sufficient to proceed with the renewal.
• If a PO is required by state law, PowerSchool cannot proceed until the PO—referencing the quote number—is received.

To cancel a product or service, a notice of non-renewal must be submitted to your Customer Success Manager (CSM) or Renewals Manager at least 60 days before the renewal start date.

Once the required documentation (signed quote and/or PO) is received, an invoice will be generated and sent to you. The invoice due date will match the renewal start date, and payment can be made any time on or before that date. To contact your Renewals Manager or the PowerSchool Renewals Team, log into the PowerSchool Community, navigate to the Customer Connect tab, and select Renewals (accessible to Billing Contacts only).

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.