Summary
This article addresses frequently asked questions about contract renewals, quote modifications, license additions, and billing terms. It explains the benefits of multi-year agreements, how to align contracts with academic calendars, and how to request changes such as address updates or license adjustments. It also covers how to manage audit scenarios and split payment options. For any custom requests, customers are encouraged to contact their Renewals Manager to ensure timely processing and uninterrupted service.
Question
How can we request changes to the quote (e.g., Bill-to/Ship-to address)?
Answer
You can request the following changes before signing the quote or submitting payment:
- License Quantity Adjustments: Provide a screenshot of your current license counts to support the request.
- Bill-to/Ship-to Address Updates: Share the updated address details for accurate invoicing and delivery.
- End Date Adjustments: While start dates cannot be modified, the end date can be prorated to align with your needs.
For assistance with any of these changes, please contact your Renewals Manager directly. You can find this information Customer Connect then Renewals.
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