trying to get access to videos

[rsanders1]

Why am I getting this message: "Hmm, it looks like you don't have access to this resource"?

[NinaRi]

Hello @rsanders1,

Can you please provide us with the link to the resource you are trying to access? This way we can take a closer look and provide you with your next steps. Thank you!

[rsanders1]

https://help.powerschool.com/t5/Ecollect-Forms-Administrator/tkb-p/PowerSchool_Ecollect_Forms_Admini...

[NinaRi]

Hello, 

Thank you for providing us with this information. We have created a case on your behalf and will follow up with you in the case about your access to resources in the Community. 

[rsanders1]

Hi Nina,

I just received an email that was sent to my supervisor, I guess she needs to give permission for someone on your end to give me access to those resources (she got the email as well). Does she need to wait a certain amount of time or can she give confirmation by replying to the email we received?

[NinaRi]

Hello @rsanders1,

The Designated Support Contacts at your school will have to grant permission for you to access Community resources.  After granting permission, it can take up to 24 hours for you to access resources in the Community. 

If you are still not able to access Community resources after 24 hours has passed, please let us know. Thank you!

[rsanders1]

Thank you