schoology messages send without newline characters

[csmithgall]

Is this a known bug?  Composing a "new message" in schoology is normal; sends normal.  When viewed by recipient, all newline characters are ignored.  That is, all text is truncated in to a single paragraph.

Confirmed this in up-to-date safari and firefox browsers.

[CindyOp]

Hi @csmithgall,

Thank you for reaching out to the PowerSchool Community! 

The Community will provide more resources and enable you to post in a Schoology forum if you log in from Schoology through Support. 

The Getting Started in the Community for Schoology Customers article should guide you through the process. 

When you log in through Schoology Support, please post your question in the Schoology Learning > Schoology Learning Administrator forum and we are happy to assist.

[ParitoshT]

Hi @csmithgall,

Good Day! Thank you for reaching out in the Community. I understand your concern and am sorry to hear that you are facing inconvenience due to this.

This is an ongoing issue and our product team is investigating this and working to resolve this. I recommend working with the Schoology support contacts in your school district who should be able to create a support case on your behalf with the Schoology team so that you'd able to receive continuous updates on this issue.

ParitoshT

Community Moderator 

Kudos encourage participation