"Unable to register user in Schoology. Please contact technical support for assistance"

[hsrhodes]

To whom it may concern:

I am an instructor of adult basic education, and our administration has opened up three trainings for us to complete.  Each of these three trainings opens up to Schoology.  I have an account on both PowerSchool and Schoology, but every time I click on all of the training links, I get the message "Unable to register user in Schoology. Please contact technical support for assistance."

I called the tech support line but the message said that I need a support code or I would have to post here.  The chat option in PowerSchool Community was also unavailable to me.  Is there something that I can do to link the accounts or otherwise access the trainings I am required to complete?

Thanks,

Hunter

[NinaRi]

Hi @hsrhodes,

Thank you for posting in the PowerSchool Community!

Are you trying to access the courses in the PowerSchool Portal or the Schoology Portal? If you have a Schoology account, you should be able to login to Schoology and reach out to your Support Contact for further assistance. 

Or are you not able to login to Schoology?  Please let us know and we can take a closer look into this for you. 

[vvarelac]

I have the same problem. I was wondering if you could solve it. I get the same message, and I cannot login in schoology or take the training on PowerSchool.

[NinaRi]

Hello @vvarelac,

Can you please confirm you are using the correct address when attempting to login to Schoology? We are not finding an email address associated with the one you are using on this profile.  In reference to PowerSchool training, which training are you trying to access and what happens when you try to access it? Are you getting a specific error message? If so, can you please provide a screenshot of your view? This way we can take a closer look into this to determine the root cause.  Thank you!