customer service for ca users

[delliott]

I knew when I got the May 13 2022 technote re: new CA dedicated phone line service that the service was going to get worse.  It is worse than ever.  I waited for more than an hour the other day.  This morning I am still waiting for an answer; more than 30-minutes; started at 8:AM sharp.

What is going on?  Did you get rid of staff?  Honestly, this customer service is akin to Verizon or Comcast.

I don't think you understand your customers and the work we need to do.  Please do better.  Answer the phone, please.

Deby Elliott

Las Lomitas School District

[NinaRi]

Hello @delliott,

Thank you for bringing this to our attention. We are sorry to hear your experience with the new CA dedicated phone line didn't meet your expectations. Therefore, we have shared your feedback with the appropriate team for further review. We will provide you with updates once we have more information. Thank you!