an error was encountered while loading the document: network failure

Mohabhamdy75
New Member

an error was encountered while loading the document: network failure

Hi ...

every time i open a file i got this message 

an error was encountered while loading the document: network failure

pls help

3 Replies
Reshma
Community Support Expert
Community Support Expert

Hi @Mohabhamdy75,

 

Would you please confirm the name of the product that you are seeing this error with and are you still seeing this issue? If yes, is this consistent across all browsers?

 

Please try clearing the cache and cookies and see if the issue persists. 

 

 



Reshma
PowerSchool Community Support Expert

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Mohabhamdy75
New Member

I changed Chrome to Firefox and it worked 

So what's the wrong with Chrome ? 

JyotishkaB
Community Support Expert
Community Support Expert

Hi @Mohabhamdy75 

This could be a browser cache issue. Are you able to clear the cache and cookies for Chrome and check if you are still facing the same issue?

 

 

 

 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!